Effective Date: 11th May 2025
Last Updated: 11th May 2025
Governed by: Laws of India
Contact: support@aykacare.in
AYKA CLYVORA PRIVATE LIMITED ("AYKA") operates a strict NO REFUND POLICY across all services, subscriptions, transactions, and payments made through the AYKA platform. This Policy governs all Users of the AYKA platform, including Experts, Establishments, Alliance Partners, Patients, Buyers, and Sellers.
AYKA functions exclusively as a technology aggregator and intermediary platform. It is not a party to any service transaction between Users and Service Providers. Accordingly, AYKA does not issue refunds for services rendered (or not rendered) by any Service Provider.
ALL PAYMENTS MADE ON THE AYKA PLATFORM ARE FINAL AND NON-REFUNDABLE. By making any payment through the AYKA platform, you expressly acknowledge, understand, and agree to this No Refund Policy.
All subscription fees — whether for Expert Plans, Establishment Plans, Career Plans, or any other subscription — are strictly non-refundable once payment is processed.
No partial refunds will be issued for unused portions of any subscription period, regardless of the reason for non-use.
No refunds will be issued for subscription auto-renewals. It is the User's sole responsibility to cancel auto-renewal before the renewal date.
Downgrading or discontinuing a subscription plan does not entitle the User to any refund for the remaining subscription period.
Commission fees deducted by AYKA on service transactions are final and non-refundable under all circumstances.
Platform listing fees, promotional fees, and any other platform charges are non-refundable.
As an aggregator, AYKA is not responsible for refunds arising from disputes between Users and Service Providers. Specifically:
Payments for completed video consultations, in-clinic visits, home visits, lab tests, or any other services are non-refundable.
No refunds will be issued if a User cancels an appointment within the cancellation window specified by the relevant Service Provider.
No refunds will be issued for no-shows — failure by the User to attend a scheduled appointment without prior cancellation.
Disputes regarding service quality, outcome, or conduct of a Service Provider must be resolved directly between the User and the Service Provider. AYKA shall not be liable for such disputes and will not issue refunds in connection therewith.
Payments for bundled, subscription-based, or pre-purchased service packages are non-refundable once any portion of the package has been availed.
No refunds will be issued due to a User's change of mind, inability to use the platform, or voluntary withdrawal from a service after payment.
AYKA acknowledges one narrow exception to its No Refund Policy:
If a Service Provider cancels a confirmed appointment or service engagement without rescheduling, AYKA may, at its sole and absolute discretion, facilitate a platform credit or a refund to the original payment method, subject to verification. This exception:
Does not create any obligation on AYKA to issue a refund in every such case
Is applicable only where the cancellation was initiated entirely by the Service Provider with no contribution from the User
Does not apply where the User has been offered and declined an equivalent rescheduled appointment
Is subject to AYKA's internal review and investigation process
Any refund processed under this exception will be credited within 14 business days to the original payment method, subject to the policies of the User's financial institution.
In the event of a documented technical failure on AYKA's own platform (not attributable to User device, internet connection, or third-party systems) that prevents the completion of a paid video consultation, AYKA may, at its sole discretion, offer a rescheduled appointment or, in exceptional cases, a platform credit. This is not an automatic entitlement and is subject to verification by AYKA's technical team.
No refund shall be issued under any circumstances in the following cases:
Change of mind or voluntary decision to stop using the platform
Dissatisfaction with a service rendered by a Service Provider (disputes must be raised with the Service Provider directly)
Failure to cancel a subscription or appointment within the applicable cancellation window
Subscription auto-renewals not cancelled before the renewal date
Account suspension or permanent ban due to violation of AYKA's Terms, Zero Tolerance Policy, or any applicable policy
Partial use or non-use of a subscription plan or service package
Technical issues caused by User's device, internet connectivity, or third-party systems
Incorrect payment information provided by the User
Fraudulent transactions initiated by the User
Discontinuation of a subscription plan by AYKA (in such cases, AYKA may, at its absolute discretion, offer alternative services or pro-rated credits, but is not obligated to do so)
Users who believe they may qualify under the limited exceptions set out in Clauses 4 or 5 must:
Submit a detailed written dispute to support@aykacare.in within 7 days of the transaction or incident.
Include full details: User account information, transaction ID, date, nature of the issue, and supporting evidence.
AYKA will acknowledge the dispute within 48 hours and provide a decision within 15 business days.
AYKA's decision on all refund disputes shall be final and binding.
Initiating a chargeback with a payment provider without first completing AYKA's dispute process constitutes a breach of these Terms and may result in immediate account suspension.
AYKA reserves the right to modify this Refund Policy at any time. Updates will be published on the platform and shall be effective from the date of publication. Continued use of the platform constitutes acceptance of the revised Policy.
Refund inquiries: support@aykacare.in | www.aykacare.in